Returns and Exchange Policy

What is your refund and exchange policy?

Since each item we create is handcrafted and custom made, we are unable to refund any custom purchases. If there is something wrong with you order or you are not satisfied with the piece, we are more than happy to fix whatever mistake we could have made and send it back. For all other products, we have a 30 day return or exchange policy. All orders must be shipped back unworn and in their original packaging. You can email us at support@oursparechange.com with your order number and full name for more information.

I've worn my OSC product now for a few months, but it just broke. 
What should I do? 

No worries! We have a 365 day guarantee on all pieces of jewelry we sell. If a chain breaks or earring tarnishes, please reach out to us at support@oursparechange.com and we will gladly repair or replace it for you at no additional cost. We believe all our jewelry is made to be worn!

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