I haven't received the jewelry I ordered yet.
Can you help me track it?
Your tracking number is written into a shipping confirmation email that is sent when each piece of jewelry is shipped. On occasion packages get lost in the mail. If you ordered a piece a jewelry and you think it should have arrived by now, please email us at firstname.lastname@example.org with your name and order number and we’ll be more than happy to get you taken care of.
How long does it take to receive my jewelry once ordered?
Because each piece of jewelry we sell is handcrafted and custom, please allow for 3 to 4 business days in “creation” and processing time before your order is shipped out.
(During Holiday, Launches, and Sales please allow for 4 to 7 business days for your order to ship.)
Is my story shared when I write it in with my order?
Everyone who orders a custom word will get an option to share their story with us. If you decide to share your story and give us consent to use it, we create custom STORY SHARE cards with every custom order using the stories y'all have shared with us! Click HERE to learn more.
What is your refund and exchange policy?
After receiving your order from Our Spare Change, we allow 30 days for a return or exchange. The customer will be responsible for shipping the product back to us at their convenience and on their desired shipping service. We do not provide return labels for any return or exchange and all orders must be shipped back unworn and in their original packaging.
If your Our Spare Change product arrived broken or you are not fully satisfied with your purchase please refer to our product guarantee below.
To initiate a return or exchange, please email email@example.com with your order number and full name for further instructions. If you can’t find your order number, you can find it on your confirmation email. If you do not hear back from our team within 48 business hours, please be sure to check a junk folder as sometimes our responses can go straight to a junk folder.
CUSTOM PURCHASES: Unfortunately, we are unable to refund any custom purchases. If there is something wrong with your custom order or you are not satisfied with the piece, please email firstname.lastname@example.org for further assistance.
Please allow for up to 14 business days upon the delivery of your return for your return to be processed by our team.
I've worn my OSC product now for a few months, but it just broke. What should I do?
Our Spare Change believes in handcrafting quality and long lasting products. We have a 365 day guarantee on all pieces of jewelry we sell. Before purchasing, please return to our Meet Our Metals page for a reference on the type of material you are purchasing to avoid confusion on its aging properties. Please reach out to us at email@example.com for more information on this policy and further information.
We believe all our jewelry is made to be worn!
I would love to give away pieces of jewelry at my event.
How can I make that happen?
One of our favorite ways to distribute the Our Spare Change jewelry is at events and conferences. If you’re looking for a unique gift for your attendees that looks good, does good in the world, and is custom made with hand-picked words, we’d love to support what you’re doing.
If you’re interested, we’d love to chat through pricing and details with you at firstname.lastname@example.org
Do you offer wholesale or bulk prices?
Click our bulk order form to read more.
Do you offer special prices for bridesmaids?
We love creating jewelry for bridesmaids gifts and offer a special bridesmaid discount. You can email email@example.com for more details.
Where is all your jewelry created and by whom?
All of our jewelry is handcrafted in San Clemente, CA by talented and hardworking artisans.
Can I write anything on a custom order?
Almost everything! We can create anything custom for you up to the max amount of characters offered for each product, though we do not allow for profanity. If you write something profane on a form, we will send you an email asking for alternate text.
Still have a question?
We would love to hear from you at firstname.lastname@example.org