FREQUENTLY ASKED QUESTIONS

 
 

I haven't received the jewelry I ordered yet.
Can you help me track it?

Your tracking number is written into a shipping confirmation email that is sent when each piece of jewelry is shipped. On occasion packages get lost in the mail. If you ordered a piece a jewelry and you think it should have arrived by now, please email us at support@oursparechange.com with your name and order number and we’ll be more than happy to get you taken care of.

 
How long does it take to receive my jewelry once ordered?

Because each piece of jewelry is handcrafted and custom made we leave for 4-7 business days for the creation time and the opportunity to choose your shipping time at checkout!
 

Is my story shared when I write it in with my order?

Everyone who orders a custom word will get an option to share their story with us. If you decide to share your story and give us consent to use it, we create custom STORY SHARE cards with every custom order using the stories y'all have shared with us! Click HERE to learn more.

What is your refund and exchange policy?

Since each item we create is handcrafted and custom made, we are unable to refund any custom purchases. If there is something wrong with you order or you are not satisfied with the piece, we are more than happy to fix whatever mistake we could have made and send it back. For all other products, we have a 30 day return or exchange policy. You can email us at support@oursparechange.com with your order number and full name for more information.

I've worn my OSC product now for a few months, but it just broke.
What should I do? 

No worries! We have a 365 day guarantee on all pieces of jewelry we sell. If a chain breaks or earring tarnishes, please reach out to us at support@oursparechange.com and we will gladly repair or replace it for you at no additional cost. We believe all our jewelry is made to be worn!

I would love to give away pieces of jewelry at my event.
How can I make that happen?

One of our favorite ways to distribute the Our Spare Change jewelry is at events and conferences. If you’re looking for a unique gift for your attendees that looks good, does good in the world, and is custom made with hand-picked words, we’d love to support what you’re doing.

If you’re interested, we’d love to chat through pricing and details with you at support@oursparechange.com


I would love to partner with OSC to help me fundraise for my organization. How can I go about that?

We love to partner with world-changing organizations to help them raise funds and spread the word on what they are doing. The best way to go about that is emailing us at support@oursparechange.com

I have special coins I want to use for a piece of jewelry.
Can OSC use those?

Yes! We love making jewelry from coins that are special to you. You can email support@oursparechange.com for more details.


Do you offer wholesale or bulk prices?

Yes!
Click our bulk order form to read more.


Do you offer special prices for bridesmaids?

We love creating jewelry for bridesmaids gifts and offer a special bridesmaid discount. You can email support@oursparechange.com for more details.


Where is all your jewelry created and by whom?

All of our jewelry is handcrafted in San Clemente, CA by talented and hardworking artisans.

Can I write anything on a custom order? 

Almost everything! We can create anything custom for you up to the max amount of characters offered for each product, though we do not allow for profanity. If you write something profane on a form, we will send you an email asking for alternate text. 


Still have a question?

We would love to hear from you at support@oursparechange.com

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